Do you use different cloths for the bathroom?

We use a colour coded cloth system and have separate colours for bathrooms, toilet, kitchen and dusting. Once used in your home the cloths go into our dirty cloth bags for laundering.

Do you have insurance?

Love Clean Homes is fully insured. Many companies and individual cleaners, unfortunately do not carry liability insurance. Hiring a company that is fully insured adds slightly to the cost, but the insurance coverage protects you and your belongings.

Will you hold my keys?

Its entirely up to you. We do offer a key holder service and should you choose to benefit from this service you can be assured that keys are stored securely and never with your address attached to them. Cleaners collect keys every morning and return them every afternoon to the secure holding space. Should you choose not to opt for this service and we arrive to clean as scheduled and cannot gain access we will still have to charge you for your visit.

Other companies are cheaper, why choose you?

The home cleaning industry is entirely unregulated, we choose to get external trainers in and follow best practise. We choose to give our staff fair contracts, rights, holidays and decent pay. We invest in the best equipment. Unfortunately, not every company does and you may not find out until it goes wrong.

Where does the money go when you pay £12 per hour?

Travel 2 miles 45p per mile each way £1.80 (or one bus ticket)

Products inc vacuum contribution and cost of cleaning cloths etc £1.45

Holiday 12% £1.44

Accountant/insurance/admin costs £250 per year £0.32 (16 hrs per week 48 weeks)

Unexpected expenses from customers not paying bills, free quotes or over running work by 10 mins £2 (an overlooked but massive cost)

Take home £4.99

This is less than minimum wage with no job security, no pension contributions and a physically very hard job. Would you work for this?

Our minimum price of £20 for weekly clean allows a fair wage to be paid, training to be provided and all the guarantees of a larger company.

Will I always have the same cleaner?

Your cleaners will always work in pairs so even if one of your cleaners is on holiday you will always get someone that knows your house. In rare situations, the only way we can guarantee to deliver your clean at the agreed time is to swap to other members of the team.

Do I sign a contract?

We always work within a contract so both parties are protected but we are so confident that you will love our services that we make it a one week rolling contract that you can cancel at any point.

Can I trust the cleaner that comes into my home?

As a business our reputation is built around our team and the service we provide. All of our cleaners are fully referenced, vetted and for peace of mind the company accepts full responsibility for all of its staff should anything occur.

What happens if a cleaner injures themselves in my home?

All our cleaners are fully insured against any injury sustained at work. If you have hired an unlicensed cleaner and he/she is injured in your home, you are potentially liable for any medical expenses or damages.

Do you offer a guarantee?

We are proud of the level of service we offer here at Love Clean Homes and we’re confident that there will be no issue with any aspect of the service we deliver. We’re so convinced that you’ll be happy, that we offer you a complete money back guarantee if you’re not.

I have pets is that an issue?

We are happy to work around most pets although if they are less than keen on us we may suggest a visit to a friend on cleaning day if. If you have a pet we will discuss adaptions such as doors left open or shut or favourite sleeping places at the quote stage. Please note that we will not clean litter trays, cages, tanks or food bowls.